Initial Assessment
Quality assured from your first contact. We will assist you in your enquiry, taking a thorough history of your complaint or condition.
An initial assessment will take place and our physiotherapists will provide you with their initial opinion and make recommendations on treatment and advice.
A personal relationship is the key to our exceptional standards of care and service to patients, whose individual needs and safety are our priority at all times.
We aim to provide high quality, safe and secure practices in the following ways:
- Personal information is handled safely and securing in line with GDPR and our own data protection policies
- Details of treatment are recorded using secure IT systems
- Use of standardised condition specific outcome measures and measure change over time
- Mandatory and Continual Professional training log for every member of staff
- Reporting incidents and accidents
- Listening to complaints and completing satisfaction surveys
- Health & Safety awareness and training
- Risk Assessments, including Covid-19, Moving & Handling and Hydrotherapy
- Safeguarding Training and Policies
- DBS and Insurance details of Associates
Our Service Promise
The prospect of treatment can be daunting. We want to make the whole experience as comfortable and as free from stress as possible. Here’s a little about what you can expect from us.
Professional
We treat all our clients and service users with dignity and respect
Responsive
We aim to respond to you quickly and provide a prompt service
Tailored to You
We will listen with empathy, weaving our knowledge and skills into every treatment session to help you achieve your goals
Quality
We aim to provide high quality, evidence-based treatment
Flexible
We will provide treatment where and when is most convenient for you – at home, school, nursery, hydrotherapy, as well as virtual therapy sessions
Qualified
We regularly attend courses and joint therapy sessions to ensure you get the very best treatment
Claire has worked along side our NHS Physiotherapist and Anais’s nursery to ensure she has a seamless Physiotherapy Programme that everyone can follow and understand in order to help Anais in her everyday life.
Claire has made Anais’s sessions interesting and fun and Anais loves the time she spends with her.
Sarah Cottam, Bolton 
Each session is tailored to my daughter’s needs and every minute is beneficial.
I would recommend Claire to anyone with a child that has limited movement or requires help with moving around..
Mehwashe Nawaz, Nelson
Claire played a key role in my daughter's development and her expertise was vital in achieving this. We hope to continue with Claire on further improving our daughter physical ability. For anybody needed physio help for their children, I would highly recommend Claire.
Parent, Burnley
Claire is an exceptional physiotherapist, very calm, reassuring, and positive.
We watched our son grow, going from strength to strength, achieving target after target.
Karina Timson, Widnes
We worked on mobility problems caused by my progressive multiple sclerosis which was challenging my legs and balance.
Claire is a genuine, understanding person who I would recommend without hesitation
Trevor Crabtree, Barrowford
Our daughter Anais has Quadriplegic Cerebal Palsy and we were looking for a private physiotherapist to work alongside her NHS Physiotherapist on a more frequent basis.
For the patience and understanding she has with Anais and her continued efforts we can only say thank you.
Sarah Cottam, Bolton
As parents we also learnt how to continue and help develop our son outside of his therapy sessions, Claire was great at involving us all as a family.
Claire could see with us all working together we could help Parker achieve the unimaginable.
Karina Timson, Widnes
I would highly recommend Claire. She has worked with our family for a few years. Very professional, friendly and approachable.
Claire really knows her profession, is extremely knowledgeable and gets the best out of any sessions with our son. I wouldn’t hesitate to recommend her services.
MT, Brierfield
My daughter was 2 years old when we found out she had high tone in her legs and would need help with her physical movements and would need physio. Claire designed a plan and now our daughter plays in standing without holding hands, she plays on the floor with her legs bent, as well as moving side to side.
Parent, Burnley
Get in touch with a member of our friendly team
Office 3
Northlight Estate
Northlight Parade
Nelson
BB9 5EG